Employee satisfaction and environmental reputation
نویسندگان
چکیده
منابع مشابه
A Contextual Study of Links between Employee Satisfaction, Employee Turnover, Customer Satisfaction and Financial Performance
An essential aspect of the balanced scorecard is the articulation of the links between nonfinancial measures such as employee satisfaction and customer satisfaction and financial measures of performance. However, there is little evidence documenting the link between employee satisfaction and customer satisfaction, and their impact on financial performance. Using cross-sectional data on a sample...
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The purpose of this study is to examine the possible link between employee and customer satisfaction. The service provided by employees, help to build a good relationship with customers and can help at increasing their loyalty. Published data for job satisfaction and indicators of customer services of banks were gathered from relevant published works which included data from five different coun...
متن کاملDevelopment and validation of a questionnaire designed to assess employee satisfaction of environmental health and safety management system (HSE-MS)
Introduction: Nowadays the importance of health, safety and environment issues is becoming more important as urbanization develops and industrial units grow. Due to the lack of a standard questionnaire to assess staff satisfaction with occupational health, safety and environmental management (HSE-MS) status, the present study aimed to design and validate this tool. Methods: In this study, an i...
متن کاملAutomatic Evaluation of Employee Satisfaction
English. Human Resources are one of the most important assets in modern organizations. Their capability of facing employees’ needs is critical in order to have an effective and efficient company, where people are the center of all business processes. This work is focused on developing new techniques that, leveraging a data driven approach, can help Human Resources to find a more precise employe...
متن کاملStrategic Collaborative Quality Management and Employee Job Satisfaction
Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction. Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-i...
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ژورنال
عنوان ژورنال: Ökologisches Wirtschaften - Fachzeitschrift
سال: 2011
ISSN: 1430-8800
DOI: 10.14512/oew.v26i2.1117